I love this blog post from Debbie Travis in that it tells a story of how the building industry is changing. As customers see that they can get better value AND service, word spreads. By blowing away customers expectations, what starts as a drip, quickly becomes a stream.
We started BuildDirect over 10 years ago so we have been working a long time on getting things right. It sure seems to be working. In Debbie’s own words….”The times they are a changing”
Thanks to Debbie for her kind comments.
P.S. Watch for Debbie’s new show. It’s going to be incredible.